Returns & Refunds Policy

Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 14 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition.
• Be returned in the original packaging where possible.
• Include any accessories, manuals, or promotional items supplied with the product.
• Be accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

• Personalised or custom-made products.
• Perishable goods.
• Gift cards.
• Digital downloads or software.
• Items marked as non-returnable at the time of purchase.

Return Process

To request a return, please contact us at sales@thetcgcentre.com within the return period. Please include:

• Your order number.
• Details of the item(s) you wish to return.
• The reason for the return.

Once your return request has been approved, we will provide instructions on how to return the item.

Refunds

After we receive and inspect your returned item, we will notify you of the outcome of your refund request.

Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We may request photographs to help assess the issue.

Where appropriate, we will offer a replacement, repair, or full refund.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error.
• Original shipping charges are non-refundable unless required by law.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

Email: 

Returns & Refunds Policy

Returns

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items within 14 days of receiving your order.

To be eligible for a return, items must:

• Be unused and in their original condition.
• Be returned in the original packaging where possible.
• Include any accessories, manuals, or promotional items supplied with the product.
• Be accompanied by proof of purchase.

Non-Returnable Items

The following items cannot be returned unless they are faulty or damaged:

• Personalised or custom-made products.
• Perishable goods.
• Gift cards.
• Digital downloads or software.
• Items marked as non-returnable at the time of purchase.

Return Process

To request a return, please contact us at sales@thetcgcentre.com within the return period. Please include:

• Your order number.
• Details of the item(s) you wish to return.
• The reason for the return.

Once your return request has been approved, we will provide instructions on how to return the item.

Refunds

After we receive and inspect your returned item, we will notify you of the outcome of your refund request.

Approved refunds will be processed to the original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Faulty, Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We may request photographs to help assess the issue.

Where appropriate, we will offer a replacement, repair, or full refund.

Return Shipping Costs

• Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error.
• Original shipping charges are non-refundable unless required by law.

Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:

Email: sales@thetcgcentre.com
Business Name: The TCG Centre